Shipping and Return Questions
How do I return an order?
We want you to be 100% satisfied with your order. If for whatever reason you’re not happy with it you can send it back to us and we’ll issue a FULL refund and even pay the shipping both ways (UPS & FedEx shipping are non-refundable). Use the form at the bottom of the page to submit your return request and we will send a prepaid label that you can use to return the items to us.
Items must be in new condition without any signs of use or wear.
Return process must be started within 45 days of you receiving your order.
Certain items like firearms, suppressors or ammo cannot be returned.
Why hasn’t my tracking updated?
We ship most items via USPS. Sometimes they take a while to update tracking. Please allow up to 48 hours for tracking to update or show up in their system. It is not uncommon for USPS to miss scanning a package at one or more facilities. Sometimes a package will show “in transit” for several days without updating or won’t show any movement until it reaches the destination facility. This is completely normal and it usually means your package is delayed due to weather, holiday surge or other circumstances. 99 times out of 100 the package shows up at the next facility in route within a few days.
If you need to contact USPS about your package you can reach them at: 1-800-275-8777.
What happens if my package is lost?
Our policy is that if a package goes 7 business days without any updates to tracking, we will consider the package officially lost and issue a replacement. We’ll send a new package with all of the contents of your original order to you at no cost! We’ll also include a return label in case the original package shows up.
If more than 7 business days have gone by without any tracking updates, please email us (CustomerService@BigTexOutdoors.com) with your order number and we’ll get the new package sent out ASAP.